Common Questions

At The CBD Shop, the complete satisfaction of our customers is our top priority. Check out some of our frequently asked questions below to get the information you’re looking for. Contact us with any other thoughts or questions 985-206-5092 

 What is CBD/Cannabidiol?

CBD/Cannabidiol is one of over 100 compounds found in cannabis that belong to a class of molecules called cannabinoids. Of these cannabinoid compounds, CBD is usually present in the highest concentration (along with THC) are therefore the most recognized and studied.  Unlike THC, CBD does not cause a high. While many people enjoy the marijuana high, health professionals prefer treatments with minimal side effects. CBD does not produce that "high" effect.  One of the most interesting effects of CBD is its ability to interact with other cannabinoids in cannabis, such as THC and CBN, and terpenes. CBD hemp oil is extracted from the cannabis varieties that are naturally abundant in CBD, and low in THC. 

What is hemp?

Hemp is not marijuana. Marijuana is not hemp. They each have their own separate uses and benefits. There are different varieties of the cannabis plant and Hemp refers to the non-intoxicating varieties of the Cannabis plant. Both hemp and marijuana come from the same cannabis species, but are genetically distinct and are further distinguished by use, chemical makeup, and cultivation methods. CBD is derived from Hemp that contains only trace amounts of THC (Less than 0.3%). Hemp is grown from specific cannabis varieties that naturally possess higher levels of CBD. These hemp plants produce hemp oil that is naturally rich in cannabidiol. Because organic hemp oil is extracted from high-CBD, low-THC cannabis, it doesn’t produce psychoactive effects the way THC does, will not get you high. Hemp has been known for its industrial and environmental uses and benefits throughout history. Hemp can be used for paper, fuel, oils, medicine, clothing, housing, plastic, rope, and even food. In fact, many of these uses of hemp have been practiced throughout our history for over thousands of years.

Do I need to be registered as a medical marijuana user or have a mdical marijuana card to purchase from The CBD Shop or

No, You do NOT need a medical marijuana card or need to be a registered medical user to buy or use products from The CBD Shop    or  All of our products are manufactured from industrial hemp, and are produced in compliance with The 2014 Farm Bill and 2018 Farming Act, as well as, ACT164 from Louisiana.

How do I get/redeem my loyalty rewards when I purchase online?

Our loyalty rewards program is a  IN STORE ONLY  program that rewards customers for coming into our shops! All loyalty punches are for in store purchases only and must also be redeemed in shop!

Is there a minimum age requirement  to enter either location or purchase online?

YES, You MUST be 18 or OLDER to purchase CBD and 21+ to purchase THC products from or The CBD Shop retail location

Will CBD Hemp Oil cause a failed drug screening?

The CBD Shop cannot guarantee that THC will be absent in a drug test. 

Different drug tests screen for different drugs, and they vary depending on the concerns of those administering them. Drug screens often test for more than just marijuana. They may also check for opioids, alcohol, cocaine, barbiturates, methamphetamine, and more. Most workplace drug screens designed to detect marijuana use look specifically for THC (tetrahydrocannabinol), the psychoactive compound most people think of when they think of marijuana, and its main metabolite, 11-nor-delta9-caboxy-THC (THC-COOH). Hemp can legally contain up to 0.3% THC.  depending on the type of drug screening test used and whether or not they are testing for CBD, there is a possibility you could show positive after consuming CBD Hemp Oil.

Anyone who is concerned about having a positive drug test should avoid consuming hemp products. If you’re in the United States Military, a first responder, a competitive athlete, or employed by a company that’s subject to strict drug testing, we recommend that you not ingest hemp products before talking with your healthcare, employer, or drug screening company.

What is your return policy?


We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at 985-206-5092 with details of the product and the defect. You can send the item you consider defective to:   4958 Highway 22 Mandeville, LA 70471

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are entitled to a replacement, we will replace the product by shipping to the original shipping address.

If your product is damaged during shipping or does not arrive please contact us at 985-206-5092 or  to file a claim.

Shipping Policies

Please allow between 3-7 business days for your order to arrive. If more than 12 business days have passed please contact us at 985-206-5092 to review the status of your order. Refunds will be handled through email if necessary.

Privacy Policy

This privacy notice discloses the privacy practices for 
This privacy notice applies solely to information collected by this website. It will notify you of the following:

What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.

What choices are available to you regarding the use of your data.

The security procedures in place to protect the misuse of your information.

How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

See what data we have about you, if any.

Change/correct any data we have about you.

Have us delete any data we have about you.

Express any concern you have about our use of your data.


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at PHONE or via email at EMAIL.



In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.



We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.



We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.


Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.



We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.


We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.


We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.




This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.



Surveys & Contests

From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.


FDA Disclosure:

These statements have not been evaluated by the FDA and are not intended to diagnose, treat, or cure any disease. Always check with your physician before starting a new dietary supplement program. 


Legal Disclaimer:

The CBD Shop,, & our affiliates do not sell, distribute, or manufacturer any products that are in violation of the United States Controlled Substances Act (US.CSA). 

​Hemp is Federally legal thanks to the 2018 US Farm Bill.

In Louisiana, Hemp is legal thanks to ACT164.